Payment rules and confidentiality

Internet payments are conducted in accordance with IPS Regulations for VISA, MASTERCard and MIR Payment system based on confidentiality and safety principles, for that the most up-to-date checks, codes, secure channel communications are used.

Payment rules

Internet payments are conducted in accordance with IPS Regulations for VISA, MASTERCard and MIR Payment system based on confidentiality and safety principles, for that the most up-to-date checks, codes, secure channel communications are used. Bank card data are input on Alfa Bank secure payment page. 

The following bank card data are required to be entered on the page: card number, card holder name, expiration date, safety code (CVV2 for VISA, CVC2 for MASTERCard, IDCode for MIR). All data required are accessible on the card. Safety code constitutes three figures on the card reverse.


Further you will be forwarded to your bank page for safety code confirmation that will be sent to your mobile phone through text message. 

If you did not receive confirmation code, please contact the bank that issued your card.


Confidentiality

Card payments are performed via Alfa Bank. We accept cards VISA, MasterCard, MIR.
All personal information provided (name, e-mail, bank card number) is confidential and is not subject to disclosure. 

Your credit card information is encrypted and is not saved on our Web-server.

Payment Declining Events 

  • Bank card is not intended for Internet payments, which could be clarified by your bank;
  • No sufficient fund for payment on your bank card. You can inquiry on your card fund in more details from the bank that issued the card;
  • Bank card information is provided incorrectly;
  • Bank card is expired. The card expiration date usually is shown in card front (it is month and year, till that the card is valid). You can inquiry on your card expiration date in more details from the bank that issued the card;

Goods Return

Cash return is not allowed after card payment. Return is regulated by IPS rules. 

Goods return procedure is conducted in accordance with Russian Federal Law On Protection of Consumers' Rights 26.1 Article.

To receive a refund to bank card Refund Claim is to be filled. Refund Claim form is sent on call by company to email address. Filled form shall be sent to support@peruquois.com along with the passport copy attached.

Bank card refund is to be transferred within 21 (twenty one) working days from the Refund Claim receipt by the company.

For refunds on incorrect transactions claim in written along with copies of passport and checks/bills confirming false charge-off. Such claim should be sent to support@peruquois.com

The sum due to refund equals purchase sum. Claim and refund proceeding period starts with claim receipt by the company and includes working days only, holidays and weekends excluded.

Contact information